Welcome to the Total Wear Store FAQ. We are dedicated to providing sophisticated, curated fashion for the global citizen. Below, you’ll find answers to common questions about our products, services, and policies. Should you need further assistance, please contact our customer service team at [email protected].

About Total Wear Store

Who is the typical Total Wear Store customer?
Our target clientele are style-conscious global citizens who value premium, versatile fashion for the entire family. They appreciate curated collections that blend quality, design, and practicality—from statement footwear like ankle boots and ballet pumps to essential accessories, baby equipment, and functional bags. They seek convenience, reliability, and accessible sophistication in their everyday wear.
What is the style and ethos of Total Wear Store?
Total Wear Store offers a refined, curated aesthetic. Our selection is sophisticated yet versatile, focusing on elevated everyday wear that connects sought-after brands (like EA7 Emporio Armani) with our own collections. We emphasise a seamless global shopping experience, democratising premium fashion through transparent services and accessible pricing.

Products & Collections

What product categories do you offer?
Our menu includes a carefully curated range for women, men, and children: Footwear (Ankle boots, Ballerinas, Beach shoes), Accessories & Toys, Bags & Backpacks, Baby equipment & gifts, and essential wearables like Belts, Beanies, hats & caps. We focus on versatile, statement pieces that complete a modern wardrobe.
Do you offer products from specific brands?
Yes. Our collections feature sought-after brands such as EA7 Emporio Armani, alongside our own curated Total Wear selections, ensuring a blend of premium design and accessible style.

Ordering & Payment

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for a secure and convenient checkout experience.
Can I modify or cancel my order after placing it?
To ensure swift processing, orders are prepared quickly once placed. Please contact us immediately at [email protected] if you need to make a change, and we will endeavour to assist if your order has not yet entered the dispatch phase.

Shipping & Delivery

Where do you ship, and what are the delivery options?
We proudly offer global delivery to most countries (excluding some parts of Asia and a limited number of remote regions due to logistical constraints). At checkout, we confirm availability for your location. We offer two clear shipping methods:
1. Standard Shipping (£12.95 flat fee): Shipped via DHL or FedEx. Processed in 1-2 business days, with delivery typically within 10-15 business days after dispatch.

2. Free Shipping (on orders over £50): Shipped via EMS. Processed in 1-2 business days, with delivery typically within 15-25 business days after dispatch.
All delivery timeframes are estimates in business days and commence after the order processing period.
Will I have to pay customs or import duties?
For international orders, any applicable customs duties or import taxes are the responsibility of the recipient. These charges are not included in the item price or shipping cost and are determined by your local customs authority.
How can I track my order?
Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking link. You can use this link to monitor your package’s journey in real-time.

Returns & Refunds

What is your returns policy?
Your confidence in our collection is paramount. If any item doesn’t meet your expectations, you have 15 days from the date of receipt to initiate a return for a refund or exchange. Items must be in their original, unworn condition with all tags attached. For full details and to start the process, please visit our dedicated Returns & Refunds page.
How long does a refund take to process?
Once we receive your returned item and verify its condition, we will process your refund within 10 business days. The funds will be returned to your original payment method. The time it takes for the refund to appear in your account may vary depending on your bank or card issuer.

Account & Customer Service

How can I contact customer service?
For any queries, please email us at [email protected]. Our team is here to assist you.
What is your company address?
Total Wear Store
28 Great Victoria St
Belfast, GB CH8Q 5NJ
Note: All delivery timeframes are estimates. While we and our carriers strive for punctuality, occasional delays due to customs, weather, or peak seasons may occur. We appreciate your understanding.

Total Wear Store – Complete Style for Your Complete Life, Delivered.