At Total Wear Store, we are committed to delivering curated fashion with seamless convenience. We understand that sometimes an item may not meet your expectations. Our Returns & Exchanges policy is designed with the same attention to detail and customer-centric approach that defines our collection of statement footwear, essential accessories, functional bags, and specialised categories like baby equipment and ankle boots.

This policy ensures a transparent, secure, and efficient process for our global clientele—style-conscious individuals and families who value reliability and exceptional service.

1. Our Return & Exchange Promise

We offer a 15-day return or exchange window from the date you receive your order. Items must be unworn, unused, in their original condition, and with all tags and packaging intact.

Please Note: For hygiene and safety reasons, the following product categories from our menu are non-returnable and non-exchangeable unless faulty:
  • Baby equipment (due to stringent health and safety regulations)
  • Accessories & Toys (specifically items classified as toys for hygiene reasons)
  • Beanies, hats & caps (for personal hygiene reasons)
  • Any item marked as “Final Sale” or “Non-Returnable” at the time of purchase.
All other items, including footwear (ankle boots, ballerinas, beach shoes), bags (backpacks, cases), belts, and other accessories, are eligible for return or exchange within the stated period.

2. Step-by-Step Return & Exchange Process

Step 1: Initiate Your Request

Within 15 days of delivery, please contact our Customer Service team at [email protected] with your order number and details of the item(s) you wish to return or exchange.

Step 2: Receive Authorisation & Instructions

We will respond within 48 hours with a Return Merchandise Authorisation (RMA) number and detailed instructions for shipping your return. Returns sent without an RMA number cannot be processed.

Step 3: Package and Ship Your Return

Securely package the item(s) in their original packaging, if possible. Include a copy of your order confirmation or the RMA form. Ship the package to our fulfilment centre at:

Total Wear Store Returns
28 Great Victoria St
Belfast, GB CH8Q 5NJ

You are responsible for the cost of return shipping unless the return is due to our error or a faulty item. We recommend using a trackable and insured shipping service.

Step 4: Inspection and Processing

Once received, our team will inspect the item(s) within 3-5 business days. We will notify you via email once the inspection is complete and your return or exchange is approved.

3. Refunds and Exchanges

Refunds

  • Timing: Upon approval, refunds will be processed to your original payment method within 7-10 business days.
  • Method: Refunds will be issued via the original payment method used (Visa, MasterCard, JCB, or PayPal). Please note that your bank or payment provider may take additional time to post the refund to your account.
  • Amount: The refund will be for the cost of the returned item(s). Original shipping fees are non-refundable, except in cases of error or fault on our part.

Exchanges

If you wish to exchange an item for a different size or colour, we will ship the new item once the return is approved. You will be responsible for any price difference and additional shipping costs. If the new item is of lower value, a refund for the difference will be issued.

4. Return & Exchange Request Email Template

To expedite your request, you may use the following template when contacting us:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Total Wear Store Customer Service Team, I would like to request a return/exchange for an item from my recent order. Order Number: [Your Order Number] Order Date: [Date of Order] Item(s) for Return/Exchange: [Product Name, Size, Colour] Reason for Return/Exchange: [e.g., Incorrect Size, Changed Mind, Faulty Item] Please advise on the next steps and provide the necessary RMA number and return instructions. I understand the policy regarding non-returnable items. Best regards, [Your Full Name] [Your Email Address] [Your Shipping Address]

5. Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us immediately at [email protected]. We will cover all return shipping costs and expedite a replacement or full refund, including original shipping fees.

6. Questions or Concerns?

Our dedicated team is here to ensure your experience is seamless. For any questions regarding returns or exchanges, please contact us:

Email: [email protected]
Postal Address: Total Wear Store, 28 Great Victoria St, Belfast, GB CH8Q 5NJ

We are committed to working with you to resolve any issue fairly and efficiently, upholding the trust of our global community.

Total Wear Store reserves the right to update this policy periodically. Please refer to the “Last Updated” date for the most current information.

Total Wear Store – Where curated fashion meets seamless convenience and responsible customer care.