Shipping & Returns

At Total Wear Store, we blend curated fashion with seamless convenience, delivering statement pieces and essential items directly to your doorstep. Our global community of style-conscious individuals and families expects reliability, clarity, and exceptional service—principles that guide our shipping and returns processes. Below, you’ll find everything you need to know about how we deliver your orders and handle returns or exchanges.

Shipping Information

We ship worldwide, excluding select remote regions and parts of Asia. Please allow the following timeframes for your order to reach you:

Order Processing

All orders are processed within 1–2 business days (excluding weekends and public holidays). You will receive a confirmation email with tracking details once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to suit your needs:

1. Standard Shipping – via DHL or FedEx
   • Delivery within 10–15 business days after dispatch.
   • Flat rate: £12.95.
2. Free Shipping – via EMS
   • Available on orders over £50.
   • Delivery within 15–25 business days after dispatch.

Please note that delivery times are estimates and may vary depending on your location and customs procedures.

Returns & Exchanges Policy

We want you to love every item you order. If something isn’t quite right, our straightforward returns process ensures a quick and fair resolution.

1. Our Promise

We offer a 15-day return or exchange window from the date you receive your order. To be eligible, items must be:

• Unworn, unused, and in original condition.
• Included with all tags, labels, and original packaging.

2. Step-by-Step Return Process

1. Initiate Your Request
   Within 15 days of delivery, email us at [email protected] with your order number and item details.
2. Receive Authorisation
   We’ll reply within 48 hours with a Return Merchandise Authorisation (RMA) number and shipping instructions. Returns without an RMA cannot be processed.
3. Ship Your Return
   Securely pack the item(s) in original packaging if possible. Include a copy of your order confirmation or the RMA form. Send to:
   
   Total Wear Store Returns
   28 Great Victoria St
   Belfast, GB CH8Q 5NJ
   
   You are responsible for return shipping costs unless the return is due to our error or a faulty item. We recommend using a tracked and insured service.
4. Inspection & Approval
   Our team inspects returns within 3–5 business days of receipt. We’ll notify you via email once approved.

3. Refunds & Exchanges

Refunds:

• Timing: Refunds are processed to your original payment method within 7–10 business days after approval.
• Method: Refunds are issued via the original payment method (Visa, MasterCard, JCB, or PayPal). Your bank or provider may take additional time to post the refund.
• Amount: The refund covers the item price only. Original shipping fees are non-refundable unless the return is due to our error.

Exchanges:
To exchange for a different size or colour, we’ll ship the new item once the return is approved. You’ll be responsible for any price difference and additional shipping costs. If the new item costs less, we’ll refund the difference.

4. Faulty or Incorrect Items

If you receive a damaged, faulty, or incorrect item, contact us immediately at [email protected]. We’ll cover all return shipping costs and expedite a replacement or full refund, including original shipping fees.

Total Wear Store reserves the right to update this policy periodically. Please refer to the “Last Updated” date for the most current information.

Total Wear Store – Where curated fashion meets seamless convenience and responsible customer care.